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Information Dissemination for Scalable Maternal Healthcare
An AI-powered digital platform effectively addresses the resource shortage in the Zambian maternal healthcare context.
💖 This week's byte: An AI-powered digital platform, integrated with local human agents and health kit logistics, effectively addresses the resource shortage in Zambian maternal healthcare.
📖 The Story
Who, When, and Where — Context
Founded in 2018, Dawa Health delivers healthcare solutions to communities in Zambia and neighboring countries in sub-Saharan and Southern Africa.
Why — Challenge
Delivering quality maternal healthcare is difficult due to the limited government budget and lack of employed, skilled healthcare workers in sub-Saharan Africa, causing high maternal and infant mortality for preventable causes.
What and How — Tech Solution
Dawa Health developed and deployed an AI-powered digital platform called DawaMom to Zambian communities. The platform gives tailored maternal advice to expectant mothers remotely, making healthcare accessible at scale — especially to the most vulnerable mid- to low-income communities and houses. Physical components, such as a network of local healthcare agents and a health kit supply chain accompany the solution.
💡 Key Insights
📚️ The availability of basic Information can be life-saving. Giving access to necessary, quality information significantly empowers marginalized populations in need.
📈 Scalability is one of the biggest advantages of using digital technology, especially when the underlying issue is the lack of human and financial resources — like healthcare in sub-Saharan Africa.
🛠️ There is no one-size-fits-all tech solution. Hybrid approaches—like integrating the digitally developed tool with human agents and real-life logistics—would be crucial to maximize the impact.
✅ Try This
Identify one problem around you that seems preventable if the people affected have access to basic yet quality information. Consider delivering this information to them so they can understand and use it properly.
📊 Did You Know?
According to WHO’s information about maternal mortality, as of 2020, almost 800 women died every day from preventable causes related to pregnancy and childbirth. In particular, sub-Saharan Africa alone accounted for around 70% of maternal deaths of the estimated global maternal deaths.

💭 Share your thoughts: What are the potential harms of deploying an AI-powered solution to marginalized communities? For more information, see Mozilla’s case study of DawaMom, which suggests potential AI biases and negative externalities.
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